Shipping & Returns
Please do not send any returns without obtaining instructions from Spec Trellising.
Unfortunately, damaged products cannot be accepted for refund, credit or exchange.
Returned items may be subjected to a 20% restocking fee.
Due to the timely nature of many of our products, no returned items shall be accepted for refund, credit nor exchange (30) days after the original shipment date of the order.
Due to their inherent nature, no special ordered or customized products can be returned for any reason for refund, credit or exchange.
Should you receive a product in error deemed to be the error of Spec Trellising, Spec Trellising shall accept the returned item.
Any product determined to be defective as a result of a manufacturing issue shall be resolved on a case-by-case basis.
OEM warranty issues will be handled on a case-by-case basis and warranties can vary by manufacturer. Warranties do not cover damage caused to electrical components caused by power supply issues.
Any product damage incurred during transit shall be resolved between the buyer and the freight carrier exclusively.
Any damage caused to the delivery address or caused to any property at the delivery address shall be resolved between the buyer and the freight carrier exclusively.