Shipping & Returns
Freight Shipping Information
Important Delivery Information:
Your delivery will come by a national carrier. When opting for "Scheduled Delivery" the carrier will contact the recipient to arrange for a delivery time and date. Most carriers will do this by default. By law they are only required to deliver to a loading dock. If you do not have a loading dock and will not be able to assist the driver with a heavy item, please request Lift-Gate or Inside Delivery (see below). For larger items, we highly recommend that you pre-measure your doorways to make sure it will fit through. You must be able and available to receive your merchandise when the truck arrives, especially if delivery arrangements have been made. If the truck needs to return another day, storage and/or re-delivery charges may apply.
Limited Access or Farm Delivery:
Many Vineyards and Farms are considered limited access. Freight Carriers charge an additional fee for this. If Economy Freight is selected and your shipping destination is considered limited access, additional charges will apply in excess of the regular limited access charges. This may result in your shipment being delayed. If your Shipping destination is limited access please select the proper type of shipping option in the cart to avoid delays.
Lift-Gate Delivery:
Lift-gate delivery is where the freight carrier uses a lift to lower your equipment to the ground. If you do not have a loading dock and lift-gate is required please let us know at the time of order so we could arrange it for you at an additional cost (unless specifically noted otherwise). Please also note that Lift-Gate Delivery is to curbside, and it is the purchasers’ responsibility to bring the unit indoors. If you need help to get your item inside you might want to consider our Inside Delivery service (see below).
Inside Delivery:
Inside Delivery is when the carrier will move your larger equipment into your building. This is assuming that it is on the first floor and the carriers don’t have to carry your merchandise up or down any staircase. This service is available at additional cost and must be requested at time of order. This service is primarily for larger items. Please contact us in advance if you have questions whether you need this service or not.
Expedited Shipping:
We also provide expedited shipping in certain cases for additional charge. Expedited orders will be processed by us within 12 business hours. Please note that even if your order is on expedited shipping, we cannot be held responsible for delays caused by the manufacturer or freight carrier.
All freight amounts listed are for commercial deliveries. Some carriers charge $50 additional for residential deliveries. (Free freight items are always free freight.)
We cannot guarantee shipping time (or manufacturing time when item is not currently available). If you require your equipment on a set date, please order early and allow ample time for the delivery. If you specify your required date we will work to meet your deadline.
URGENT NOTE:
Do not sign for or accept any package without opening the box & inspecting for damage! We suggest that you always mark "POTENTIAL HIDDEN DAMAGE" on the delivery receipt unless you are 100% sure that your item is in perfect condition. Otherwise, the freight company will dismiss any claim for concealed damage if your item was indeed damaged during shipment.
If any damage is clearly visible, either don’t accept the item or note any packaging or product damage on the bill of lading. In either case, please contact our customer service dept. within 24 hours
Return Policy
Please do not send any returns without obtaining instructions from Spec Trellising.
Unfortunately, damaged products cannot be accepted for refund, credit or exchange.
Returned items may be subjected to a 20% restocking fee.
Due to the timely nature of many of our products, no returned items shall be accepted for refund, credit nor exchange (30) days after the original shipment date of the order.
Due to their inherent nature, no special ordered or customized products can be returned for any reason for refund, credit or exchange.
Should you receive a product in error deemed to be the error of Spec Trellising, Spec Trellising shall accept the returned item.
Any product determined to be defective as a result of a manufacturing issue shall be resolved on a case-by-case basis.
OEM warranty issues will be handled on a case-by-case basis and warranties can vary by manufacturer. Warranties do not cover damage caused to electrical components caused by power supply issues.
Any product damage incurred during transit shall be resolved between the buyer and the freight carrier exclusively.
Any damage caused to the delivery address or caused to any property at the delivery address shall be resolved between the buyer and the freight carrier exclusively.
No Returns of any kind will be accepted without the Purchaser first obtaining RMA authorization from Spec Trellising.
Purchaser is solely responsible for all Return Freight Costs for properly functioning stock (non-customized) items. Items must be received intact and in resaleable condition before credit can be applied.